Quality and excellence in the public sector

The public service commissionership encourages different ministries and agencies to aim for organizational excellence by applying advanced quality oriented management methodologies.

The department of quality and excellence at the public service commissionership 1 encourages different ministries and agencies to strive for organizational excellence according to the European model of organizational excellence. This model represents a strategic management approach that leverages quality and excellence and is based on the prestigious European prize for organizational excellence.

Advancing organizational excellence is carried out by continuous striving towards fulfilling an organization's potential based on the following: outcome orientation, customer focus, leadership and dedication to goals, procedure and fact driven management, employee development, learning, constant improvement and innovation, partnership development and social responsibility.

This process has lead to some achievements in different ministries and their agencies: simplifying procedures and making them more efficient, improving working patterns and management standards, cost reduction, increasing productivity and improving customer service and satisfaction.

Relevant links:

The department of quality and excellence at the public service commissionership

EFQM - European Foundation for Quality Management



1 The department of quality and excellence at נציבות שירות המדינה was established at 1996 and its legitimacy was reinforced by a government decision. The vision of the department describes a reality in which ministries and their agencies adapt advanced quality oriented management methodologies and apply an organizational culture of constant improvement.